Contact
Five ways in, and the right one for what you need.
Phone is fastest for anything urgent or complicated. Email is better for anything with a list of details in it. Both reach a person in this office, not a call center in another state.
Hours
When the office is open.
- Monday – Thursday
- 8:30 a.m. – 5:30 p.m.
- Friday
- 8:30 a.m. – 4:00 p.m.
- Saturday & Sunday
- Closed
- Claims line
- 24 hours, every day
Closed weekends and federal holidays. Claims line is answered 24/7.
All times North Carolina local, Eastern. Weekday mornings are quietest. Friday afternoons and the first business day after a storm are not.
Walk-ins are welcome, though if you want a specific person, call first — producers are frequently out at client sites.
Routing
Who to contact, and when.
Using the right address is not a formality. Each of these goes to a different queue with a different response commitment, and a claim sent to the general inbox on a Friday night sits until Monday.
General inquiries and new business
You are not a client yet, you want a quote, or you do not know who to ask for.
hello@greeneinsurance.example(828) 555-0142
Same business day.
Policy service
Certificates, ID cards, adding a vehicle or driver, mortgagee changes, billing, cancellations.
service@greeneinsurance.example(828) 555-0142
Acknowledged same business day; routine changes issued the same day.
Claims
A loss has happened, or you think one might have. Do not wait for business hours.
claims@greeneinsurance.example(828) 555-0177
Answered 24/7, including weekends and holidays.
Privacy requests
Access, deletion, correction, or opting out of the sharing of your personal information.
privacy@greeneinsurance.example
Acknowledged within 10 days, resolved within the statutory window.
Security reports
You found a vulnerability, received a suspicious message claiming to be us, or suspect account misuse.
security@greeneinsurance.example
Triaged within one business day. See our security policy for disclosure terms.
Send a message
Tell us what you need.
Everything here goes to a person in the Asheville office. If it is urgent, call — a form is never the fastest path to a human.
The office
Finding us.
- Getting here
- Ridgeline Court runs off the main road behind the row of brick office buildings. We are the two-story one with the green door, second floor, suite 240. The stairwell is on the left as you come in; the elevator is past it.
- Parking
- Free surface lot in front, including two accessible spaces by the entrance. Overflow parking is on the street side and is unrestricted after 9 a.m.
- Accessibility
- Step-free entrance from the lot, elevator to the second floor, and an accessible restroom on both levels. If you need us to meet you downstairs or come to you, say so when you call and we will.
- Coordinates
- 35.6, -82.55 — approximate, for mapping. Put the street address into whichever map application you prefer.
No map on this page, on purpose
An embedded map means loading a third party's script into your browser and handing them your IP address and your interest in an insurance agency, before you have agreed to anything. This site makes no cross-origin requests at all — no map tiles, no fonts fetched from a font CDN, no trackers, no analytics beacons.
The address above works in every mapping application. That seemed like a fair trade.